Critical employee feedback

Turn critical feedback into thoughtful action
that employees notice

Act on what matters most by turning critical feedback into visible, thoughtful outcomes.

Book a free, no-obligation product demo call with our experts.

Trusted by 500+ organizations across 30+ countries
United BankRobertshawPepsiYahooLinkbankGarrettJeronimoEconofoods
4.7/5 on G2GDPR & SOC 2 Compliant5 Week Implementation
Critical feedback alerts

Know when it's serious, right when it happens

Stay ahead of attrition risks by detecting and escalating sensitive feedback the moment it comes in, before issues grow.

  • Flag critical feedbackAutomatically detect and flag critical feedback as it appears to stay ahead of attrition.
  • Notify HR instantlyTrigger notifications for HR team as soon as feedback needs attention.
  • Focus critical issuesPrioritize issues that need immediate attention and resolution.
  • Act before escalationAct on sensitive input before it becomes a bigger issue.
Critical feedback alert notification dashboard
Negative sentiment response

Respond to negative sentiment without delay

Reinforce trust by acknowledging and addressing negative sentiment in real time, without delays or bottlenecks.

  • Acknowledge feedback instantlyTrigger smart replies when open comments are flagged as negative.
  • Send timely followupsShare timely follow-up messages to show employees they're heard after engagement surveys.
  • Add task ownersAssign feedback to the right person who can take the next steps for resolution.
  • Close feedback loopsReinforce trust by closing feedback cycles with thoughtful, faster actions on your employee experience platform.
Auto respond to negative employee feedback
Anonymous conversations

Build trust with private, anonymous conversations

Enable thoughtful two-way exchanges that protect anonymity and empower employees to open up without fear.

  • Initiate private chatsStart private, two-way conversations based on open comments.
  • Seek detailed answersAsk follow-up questions directly within the platform.
  • Protect employee anonymityKeep employee identity fully anonymous throughout the exchange.
  • Explore sensitive topicsHelp employees open up about what's hard to say in the open.
Private anonymous conversation with employees
Comment analytics

View open comments across surveys in one place

Simplify how you track, manage, and act on feedback, across surveys, timelines, and teams, all in one place.

  • Centralize open feedbackView every open comment across surveys in one simple dashboard.
  • Smart response filtersFilter and organize responses by teams, surveys, or timeline with intelligent question design.
  • Status at a glanceTrack status of each comment, from read to resolved and beyond.
  • Export insight reportsDownload full comment reports to share insights across teams.
Open comments dashboard across all surveys
Recognition

Top-rated across support, usability, and results

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What HR leaders love about CultureMonkey

Customer testimonial after merger
“
After our merger, understanding our employees' perspectives was vital for us. CultureMonkey stood out by blending our engagement methodology with their research-backed questions, adding depth and relevance to our insights. Their support team was exceptional, always responsive and proactive, making our engagement efforts truly impactful.
Beverly Wise
Beverly WiseChief Impact Officer
Employee engagement testimonial with people science insights
“
CultureMonkey made it easy to automate our employee engagement surveys while still giving us the flexibility to customize them. Their real-time data analysis, combined with insights from the People Science team, helped us uncover key focus areas, align our strategy with industry benchmarks, and strengthen our leadership development efforts.
Mollie Mock Kaufman
Mollie Mock KaufmanDirector of Talent Development & Training
Econofoods employee engagement survey testimonial
“
CultureMonkey's support during the launch of our first company engagement survey at Econofoods was phenomenal. With their omni-channel reminders through WhatsApp and Text messages, we reached nearly 80% participation. The user friendly platform, detailed reporting and live dashboard empowered us to develop actionable strategies.
Esther Geldenhuys
Esther GeldenhuysPeople Operations Executive
Aujan Group employee engagement testimonial
“
In just seven days, CultureMonkey designed and launched our survey to 2,000 employees across multiple geographies and in five languages. A feat that would normally take 45 days. When at Aujan Group, we asked CultureMonkey to support us with our annual employment engagement survey. We gave them an impossible task and they delivered.
Susan Gardner
Susan GardnerCHRO
Robertshaw employee engagement testimonial
“
With CultureMonkey, capturing feedback worldwide became seamless and inclusive. QR codes, multilingual support, and open comment analysis helped our managers understand culture deeply and have more meaningful conversations, something that simply wasn't possible before.
Heather Kane
Heather KaneSr. Manager - Change & Engagement

Design a listening culture where critical feedback drives action

Book a free, no-obligation product demo call with our experts.