10 Key employee life cycle stages and how it can help improve company culture

Kailash Ganesh
19 min read
Employee life cycle management

In today's competitive business landscape, cultivating a positive company culture is not just a buzzword; it's a strategic imperative. A strong company culture attracts and retains top talent, fosters employee satisfaction and productivity, and drives organizational success.

A study throws light on the fact that almost 15% of job seekers considered the company’s culture as a significant point before applying.

One powerful framework that organizations can leverage to enhance their company culture is the employee life cycle.

By understanding and optimizing the seven key stages of the employee life cycle model, organizations can create an environment that nurtures and empowers their employees from the moment they join until they exit.

In this blog, we will delve into each stage of the employee life cycle, exploring how it can be leveraged to improve company culture and ultimately drive organizational performance.

So, let's embark on this journey through the employee life cycle and unlock the secrets to building a thriving company culture along the way.

Table of contents:-

What is the employee lifecycle?

What is employee lifecycle model?

The employee lifecycle refers to the various stages that an employee goes through during their tenure with an organization, from the recruitment stage to separation.

It encompasses the entire journey and experiences of an employee within the company.

Understanding the employee lifecycle helps organizations effectively manage and support their workforce at each stage.

By investing in recruitment, onboarding, development, engagement, and retention strategies to retain employees, organizations can create a positive employee experience and maximize employee productivity, team morale, satisfaction, and overall organizational success.

The 10 employee life cycle stages that have a larger impact on employee engagement

Employee life cycle stages

The employee lifecycle typically includes the following stages:

  1. Recruitment: This stage involves attracting and sourcing potential candidates for job openings within the organization. It includes activities such as job postings, resume screening, interviews, and selection.
  2. Onboarding: Once a candidate is hired, the onboarding process begins. This stage involves introducing the new employee to the organization, its culture, policies, and procedures. It may include orientation sessions, training, and providing necessary resources to help the employee settle into their role.
  3. Development: The development stage focuses on equipping employees with the skills, knowledge, and tools they need to perform their job effectively. It includes training programs, mentorship, coaching, and opportunities for professional growth and advancement.
  4. Performance management: Performance management involves setting goals, providing regular feedback, conducting performance evaluations, and recognizing and rewarding achievements. It aims to ensure that employees are meeting their objectives and contributing to the organization's success.
  5. Employee engagement: Employee engagement refers to creating a positive work environment where employees feel motivated, connected, and committed to their work and the organization. It involves fostering open communication, encouraging teamwork, recognizing employee contributions, and promoting work-life balance.
  6. Career progression: Career progression focuses on providing employees with opportunities to advance in their careers within the organization. It may involve promotions, lateral moves, or special assignments that allow employees to develop new skills and take on increased responsibilities.
  7. Employee retention: Employee retention strategies aim to keep talented employees within the organization. This stage involves initiatives such as competitive compensation, benefits, work-life balance programs, and creating a supportive and inclusive work culture.
  8. Recognition and rewards: This stage is dedicated to acknowledging and celebrating employee achievements and contributions. It includes formal recognition programs, such as awards and bonuses, as well as informal recognition, such as verbal praise and team celebrations. Effective recognition and rewards programs help to boost morale, motivate employees, and reinforce desired behaviors.
  9. Succession planning: Succession planning involves identifying and developing internal candidates to fill key leadership roles within the organization. This stage ensures that there are qualified and capable employees ready to step into critical positions, maintaining continuity and stability in leadership. It includes mentoring, leadership training programs, and career development plans.
  10. Offboarding: The offboarding stage occurs when an employee is preparing to leave the organization. This stage includes conducting exit interviews, managing the return of company property, and ensuring that all administrative tasks, such as final payroll and benefits arrangements, are completed. Effective offboarding can provide valuable employee feedback for the organization and maintain positive relationships with former employees.
  11. Transition or separation: At some point, employees may transition to a new role within the organization or leave the company. This stage includes activities such as role changes, transfers, resignations, retirements, or terminations. Proper exit processes and knowledge transfer ensure a smooth transition and maintain organizational continuity.

What is an employee life cycle survey?

Employee life cycle survey 

An employee life cycle survey is a systematic process that involves gathering honest feedback from employees at different stages of their employment journey within an organization.

It aims to assess their experiences, perceptions, and engagement levels throughout various phases, from the onboarding to the retention stage through to the exit. The survey typically consists of a series of questions designed to capture insights into different aspects of the retention stage of the prospective employee's life cycle.

The purpose of an employee life cycle survey is to gather data and feedback that can help organizations understand and improve the employee experience at each stage.

By collecting information on employee satisfaction, engagement, motivation, and challenges faced during different milestones, employers can identify areas of strength and areas that require attention.

By conducting an employee life cycle survey, organizations can identify trends, strengths, and areas for improvement at each stage of the employee journey. This data can guide strategic decision-making, policy development, and initiatives to enhance employee satisfaction, engagement, and retention.

It allows organizations to make informed changes that positively impact the overall employee experience and ultimately contribute to a healthier and more productive work environment.

How do you measure the employee life cycle?

Employee life cycle strategy

Measuring the employee life cycle involves the systematic evaluation of various stages and aspects of an employee's journey within an organization.

Here are some common methods and metrics used to measure different phases of the employee life cycle:

Recruitment and onboarding

Metrics in the recruitment stage may include the time-to-fill positions, cost per hire, applicant satisfaction surveys, and onboarding effectiveness ratings.

Additionally, tracking the retention of new hires within their first year can provide insights into the success of the recruitment process and onboarding process for all your employees.

Development and training

Measuring employee development and training involves assessing metrics such as the participation rate in training programs, training hours per employee, skill development assessments, and feedback on the relevance and effectiveness of training initiatives. Promotion rates and internal mobility can also reflect the success of development efforts.

Performance and feedback

Key metrics in this phase include performance ratings, goal achievement rates, frequency and quality of feedback exchanges between managers and employees, and the implementation of performance improvement plans.

Employee satisfaction with the performance management process can be gauged through surveys or feedback sessions.

Employee engagement and satisfaction

Employee engagement surveys are commonly used to measure overall job satisfaction, alignment with organizational values, and employee loyalty.

Metrics such as engagement scores, employee turnover rates, absenteeism, and employee net promoter scores (eNPS) provide insights into employee satisfaction and commitment.

Well-being and work-life balance

Measuring employee well-being involves collecting data on factors like stress levels, work-life balance satisfaction, health and safety incidents, and utilization of wellness programs.

Employee assistance program (EAP) utilization rates, absenteeism due to health issues or personal reasons, and employee self-reported well-being assessments can provide valuable information encouraging managers.

Exit and offboarding

Exit interviews or surveys can help gather feedback on the reasons for employee departures, overall employee experience, and suggestions for improvement.

Tracking turnover rates, exit interview participation rates, and the time it takes to complete the company's offboarding process, and hiring process can offer insights into the effectiveness of the exit interview and recruitment final stage itself.

To measure the employee life cycle effectively, organizations can leverage a combination of quantitative data, such as metrics and surveys, and qualitative data, such as focus groups or interviews.

Regularly collecting and analyzing data at each stage allows organizations to identify trends, areas for improvement, and potential interventions to enhance the employee experience and overall organizational performance.

Importance of measuring engagement throughout employee lifecycle stages

Importance of measuring employee engagement

Measuring engagement throughout employee lifecycle stages is crucial for several reasons. Here are the key importance of measuring engagement at each stage:

Early identification of issues

By measuring engagement from the early stages of the employee lifecycle, such as recruitment and onboarding, organizations can quickly identify any potential issues or challenges that may hinder the engagement and satisfaction of new hires.

Early detection allows for timely intervention and corrective measures to be implemented, improving the overall employee experience and reducing the risk of disengagement.

Tailoring interventions

Measuring engagement throughout the lifecycle provides valuable data that helps organizations tailor interventions and initiatives to address specific needs at each stage. Different stages of the employee lifecycle present unique challenges and requirements.

By understanding engagement levels and drivers at each stage, organizations can customize their strategies, programs, and support mechanisms to effectively meet employee expectations and enhance engagement.

Retention and talent management

Engaged employees are more likely to stay with an organization and contribute to its success. Measuring engagement at various lifecycle stages helps organizations identify factors that contribute to higher retention rates.

It enables them to develop targeted retention strategies, such as improving onboarding processes, offering development opportunities, or addressing work-life balance concerns. By nurturing engagement throughout the employee lifecycle, organizations can enhance talent retention and reduce turnover.

Performance and productivity

Engaged employees are generally more motivated, productive, and committed to achieving organizational goals. Measuring engagement at different stages allows organizations to assess its impact on performance and productivity.

By correlating engagement levels with performance metrics, organizations can identify the positive relationship between engagement and outcomes. This information can guide efforts to create a work environment that fosters engagement and maximizes individual and whole team member performance.

Continuous improvement

Measuring engagement throughout the employee lifecycle supports a culture of continuous improvement. By regularly collecting data on engagement, organizations can identify trends, areas for enhancement, and potential obstacles that may impact employee satisfaction and commitment.

This feedback loop allows for targeted interventions and adjustments to policies, practices, and programs to continually enhance engagement and the overall employee experience.

Organizational reputation

Engaged employees can positively influence an organization's reputation as an employer. Measuring engagement throughout the employee lifecycle helps organizations identify areas where they excel in creating a positive work environment.

This information can be used for employer branding and talent acquisition efforts, showcasing the organization as an attractive and supportive place to work. A strong employer brand reputation can enhance the employer brand's ability to attract and retain top talent.

Leadership effectiveness

Measuring engagement throughout the employee lifecycle can provide insights into leadership effectiveness at various stages. By assessing engagement levels and gathering employee feedback on leadership practices, organizations can identify strengths and areas for improvement in their management teams.

Effective leadership is crucial for fostering engagement and driving performance. Data from engagement measurements can help tailor leadership development programs and ensure leaders are equipped to inspire and motivate their teams.

Alignment with organizational goals

By measuring engagement at different stages, organizations can ensure that employees' individual goals and values align with the organization's mission and objectives. Understanding this alignment can help in crafting employee lifecycle strategy, development plans, and initiatives that reinforce the organizational culture.

This alignment is essential for maintaining a cohesive and motivated workforce that works towards common goals, thereby enhancing overall organizational performance and success.

Employee advocacy

Engaged employees are more likely to become advocates for the organization, promoting its values and mission both internally and externally. Measuring engagement throughout the lifecycle helps identify employees who are strong advocates and those who may need more support.

Organizations can leverage this information to build and strengthen their employee advocacy programs, encouraging employees to share positive experiences and contribute to a strong employer brand. This advocacy can attract new talent and enhance the organization's reputation in the market.

How to optimize employee engagement based on employee life cycle feedback?

Employee engagement based on employee life cycle feedback

Optimizing employee engagement based on employee life cycle feedback involves leveraging the insights gathered from feedback at each stage of the employee journey to drive meaningful improvements. Here are some steps to effectively optimize the employee life cycle model and engagement:

Analyze feedback data

Start by thoroughly analyzing the feedback data collected throughout the prospective employee or potential employee's life cycle. Identify common themes, trends, and areas for improvement that emerge from the feedback at each stage. Look for patterns and insights that can inform targeted actions to enhance engagement.

Identify engagement drivers

Determine the key factors that positively impact engagement at different stages of the employee life cycle. This can be done by correlating feedback data with engagement levels and performance metrics. Identify the drivers that consistently contribute to higher engagement and prioritize them for further focus and action.

Develop action plans

Based on the analysis and identification of engagement drivers, develop tailored action plans for each stage of the employee life cycle. Consider specific initiatives, policies, and programs that address the identified areas for improvement and capitalize on the engagement drivers. Ensure the action plans are aligned with the organization's values, culture, and strategic goals.

Communicate and involve employees

Transparently communicate the feedback findings and the planned actions to employees. Engage them in the process by seeking their input, suggestions, and participation.

This involvement empowers employees, fosters a sense of ownership, and demonstrates that their honest feedback that is valued and acted upon. Communication channels can include team meetings, employee surveys, focus groups, or dedicated feedback sessions.

Implement and monitor progress

Implement the action plans and initiatives across the employee life cycle stages. Monitor and track the progress regularly to assess the effectiveness of the implemented strategies.

Continuously measure employee engagement levels and collect feedback to evaluate the impact of the interventions. Adjust the action plans as needed based on ongoing feedback and results.

Provide development opportunities

Offer development opportunities that align with employees' needs and aspirations at different stages of their career progression. This can include training programs, mentorship initiatives, career planning support, and stretch assignments.

Providing avenues for growth and advancement fosters engagement and demonstrates a commitment to employees' professional development.

Foster a positive work environment

Create a positive work environment that supports employee well-being, work-life balance, and collaboration. Encourage open communication, recognition, and a culture of appreciation.

Empower employees to voice their opinions, contribute ideas, and participate in decision-making processes. A supportive work environment promotes engagement and fosters a sense of belonging.

Continuously seek feedback

Maintain a continuous feedback loop by regularly collecting employee feedback at each stage of the employee life cycle. This enables ongoing assessment, adjustment, and improvement.

Use a combination of surveys, focus groups, pulse checks, and one-on-one conversations to gather feedback and ensure it remains an integral part of the engagement optimization process.

By systematically analyzing feedback, identifying drivers, developing action plans, involving employees, monitoring progress, providing development opportunities, fostering a positive work environment, and continuously seeking feedback, organizations can optimize employee engagement throughout the employee life cycle.

This holistic approach enhances the overall employee experience, satisfaction, and commitment, leading to improved productivity, retention, and organizational success.

What phase of the employee lifecycle is used to measure turnover rate?

Employee quitting the workplace
What phase of the employee lifecycle is used to measure turnover rate?

The phase of the employee lifecycle most commonly used to measure turnover rate is the transition or separation phase. This phase encompasses the various scenarios in which employees leave the organization, such as resignations, retirements, terminations, or transfers. By focusing on this phase, organizations can accurately capture and analyze the data related to employee departures.

Measuring turnover rate during the transition or separation phase is essential because it directly reflects the end point of an employee's journey within the organization. This phase provides clear and definitive data points for when employees exit, allowing organizations to calculate turnover rates effectively.

Understanding turnover rates in the transition or separation phase also helps organizations to evaluate the effectiveness of their employee lifecycle management practices. By correlating turnover data with information from earlier phases such as onboarding, development, and engagement, organizations can pinpoint specific areas that may need improvement.

For instance, high turnover shortly after onboarding might indicate issues with the hiring process or initial training. Conversely, turnover after several years might highlight the need for better career progression opportunities. Thus, measuring turnover in this phase is vital for developing targeted strategies to enhance overall employee retention.

How does performance management contribute to the employee lifecycle?

Employers are working with a performance management software
How does performance management contribute to the employee lifecycle?

Throughout the employee lifecycle, from recruitment to separation, effective performance management contributes significantly to the overall success of both individuals and the organization as a whole.

Let's delve into how performance management influences various stages of the employee lifecycle.

  • Goal setting: Performance management establishes clear objectives for employees, aligning their individual goals with organizational priorities. This clarity helps employees understand their role within the company from the outset.
  • Continuous feedback: Regular feedback sessions provide employees with insights into their performance, fostering a culture of continuous improvement. This ongoing communication helps employees stay engaged and motivated throughout their tenure.
  • Skill development: Through performance appraisals, organizations can identify skill gaps and provide targeted training programs. This focus on development ensures that employees are continually growing and advancing in their careers.
  • Career progression: Performance evaluations help identify employees who are ready for promotions or new responsibilities. This facilitates career advancement and helps retain top talent.
  • Employee engagement: Regular and constructive feedback, combined with recognition, fosters a sense of belonging and commitment among employees, enhancing overall engagement.
  • Alignment with organizational goals: Performance management ensures that employees' efforts are aligned with the company’s strategic objectives, promoting a unified direction across the organization.
  • Problem resolution: Early identification of performance issues through regular reviews allows for timely interventions. Addressing these issues promptly prevents them from escalating and affecting overall morale.
  • Motivation and productivity: A structured performance management system motivates employees by setting clear expectations and providing regular feedback, which drives higher productivity and efficiency.

How perfect employee lifecycle management can positively impact employee retention?

Employee life cycle important for retention 

Implementing effective employee lifecycle management can have a positive impact on employee retention as well as new employees. Here's how:

Comprehensive onboarding

A well-structured onboarding process sets the tone for a positive employee experience from the beginning. Whenever there is a new hire providing thorough orientation, introducing organizational culture and values, and facilitating early connections with colleagues, will make employees feel engaged and committed.

A positive onboarding experience establishes a strong foundation and increases the likelihood of employee retention.

Skill development and career growth

Offering opportunities for skill development and career advancement is crucial for employee retention. By implementing robust training programs, mentorship initiatives, and career development plans, organizations demonstrate their commitment to employees' growth and professional aspirations.

When employees perceive clear paths for advancement and have access to learning opportunities, they are more likely to remain with the organization.

Performance management and feedback

Effective performance management processes play a significant role among existing employees. Regular feedback, coaching, and performance evaluations help employees understand their strengths, areas for improvement, and growth opportunities.

By establishing transparent and constructive communication channels, organizations can address any performance concerns proactively, provide guidance, and regular employee recognition.

When employees feel supported and valued, their motivation and commitment to the organization increase, leading to higher retention rates.

Employee engagement initiatives

Engaged employees are more likely to stay with an organization. Employee engagement initiatives, such as regular communication, team-building activities, recognition programs, and opportunities for employee involvement in decision-making processes, foster a sense of belonging and connection.

Actively involving employees in the organization's goals and providing a positive work environment contribute to higher job satisfaction and retention for most employees.

Work-life balance and well-being support

Do you know that 57% of employees do not wish to continue at companies with poor work-life balance?

Organizations that prioritize work-life balance and employee well-being create an environment where employees feel valued and supported. Offering flexible work arrangements, wellness programs, and resources for managing stress positively impacts employee retention.

Apart from this measure team morale frequently has high employee turnover too. When employees have the necessary support to maintain a healthy work-life balance, they are more likely to remain committed and loyal to whatever team member leaves the organization.

Offboarding and alumni programs

Even when employees decide to leave the organization, a positive offboarding experience can influence their perception of the company and potentially lead to future engagement or referrals.

Conducting exit interviews before employee leaves, providing support during the transition period, and maintaining alumni programs can foster positive relationships with departing employees and current employees.

This can result in increased loyalty, new employment, a potential boomerang of new hires, and positive word-of-mouth referrals.

Diversity and inclusion initiatives

Creating an inclusive workplace where diversity is celebrated can significantly impact employee retention. Organizations that prioritize diversity and inclusion foster a sense of belonging and respect among employees.

Implementing policies and programs that promote equal opportunities, address biases, and support diverse perspectives can enhance employee engagement and commitment, leading to a more stable and satisfied workforce.

Transparent communication

Open and transparent communication is crucial for building trust and retaining employees. Keeping employees informed about organizational changes, goals, and performance fosters a sense of involvement and alignment with the company's direction.

Regular town hall meetings, updates from leadership, and accessible communication channels help create a transparent culture where employees feel valued and heard, contributing to higher retention rates.

By effectively managing the employee lifecycle and addressing key stages such as onboarding, skill development, performance management, employee engagement, work-life balance, and offboarding, organizations create an environment where employees feel valued, supported, and motivated.

This, in turn, leads to higher employee retention rates. When employees perceive growth opportunities in a new job, have a positive work experience, and feel connected to the organization, they are more likely to take a new job and stay committed for the long term, reducing their potential employee turnover and retaining their most valuable asset: talent.

How can technology help in managing employee lifecycle smoothly?

Employee life cycle model

Technology plays a pivotal role in managing the employee lifecycle smoothly, offering numerous benefits and streamlining various processes.

Here are some ways technology can contribute to efficient employee lifecycle management:

  1. Recruitment and onboarding: Technology simplifies the recruitment process by leveraging applicant tracking systems, online job portals, and automated resume screening. It enables organizations to reach a wider pool of candidates, streamline application management, and efficiently track candidate progress. Additionally, digital onboarding tools automate paperwork, provide access to training materials, and ensure a seamless transition for new hires.
  2. Performance management: Technology facilitates effective performance management through the use of performance-tracking software, goal-setting tools, and continuous feedback mechanisms. These systems enable managers and employees to set and monitor performance goals, provide real-time feedback, and conduct regular performance evaluations. This streamlined approach promotes transparency, accountability, and growth.
  3. Learning and development: Technology-enabled learning platforms and learning management systems (LMS) offer a centralized hub for training and development initiatives. These platforms provide easy access to online courses, e-learning modules, and interactive resources. Employees can engage in self-paced learning, track their progress, and acquire new skills that align with their career goals and organizational needs.
  4. Employee engagement and communication: Technology platforms facilitate enhanced employee engagement and communication. Internal communication tools, collaboration platforms, and employee engagement software enable seamless communication, knowledge sharing, and team collaboration. These platforms often include features such as surveys, polls, and discussion forums that help measure employee sentiment, gather feedback, and address concerns.
  5. Data analytics and insights: Technology enables organizations to gather and analyze data related to the employee lifecycle. HR analytics tools and workforce management systems provide valuable insights into employee performance, engagement levels, turnover rates, and more. Data-driven decision-making helps identify trends, address issues proactively, and optimize strategies for better employee management.
  6. Offboarding and alumni management: Technology streamlines the offboarding process, ensuring a smooth transition when employees leave the organization. Offboarding software assists in managing exit procedures, capturing feedback through exit interviews or surveys, and maintaining relationships with former employees as part of alumni networks. This approach fosters positive employer branding, enables knowledge transfer, and supports potential rehire opportunities.

Conclusion

By leveraging technology, organizations can streamline administrative tasks, improve communication, encourage external learning and collaboration, enhance employee development initiatives, and make informed decisions based on data-driven insights.

This ultimately contributes to a smoother and more efficient management of the company assets and employee lifecycle, fostering a positive employee experience and supporting company values. You can utilize CultureMonkey's lifecycle management feature to carry out this process smoothly.

Understanding and optimizing the seven key stages of the employee life cycle can significantly impact company culture and contribute to organizational success. By recognizing the unique needs and expectations of employees at each stage, organizations can create a supportive and engaging environment that fosters employee satisfaction, growth, and loyalty.

From recruitment and onboarding to development and offboarding, each stage presents opportunities to shape a company's success and culture. By prioritizing clear communication, providing growth and development opportunities, and fostering a sense of belonging and recognition, organizations can create a culture where employees thrive and contribute their best.

Moreover, an employee-centric approach throughout the life cycle sends a powerful message about an organization's values and commitment to its people. When employees feel valued, supported, and motivated, they are more likely to exhibit high levels of engagement, loyalty, and productivity.

By investing time and resources into understanding and optimizing the employee life cycle, organizations can build a strong foundation for a positive company culture that attracts top talent, retains current employees, boosts employee happiness of existing employees, and fuels organizational success.

Remember, the journey doesn't end once an employee is hired; it continues through each stage of their tenure within the organization.

So, let's embrace the power of a good employee life cycle model and its ability to shape a vibrant company culture. By doing so, we create an environment where employees feel valued, empowered, and motivated to contribute their best, propelling the organization towards excellence in the process.

Together, let's build a culture that not only benefits employees but also drives sustainable growth and success for the organization as a whole.

FAQs

How does effective recruitment impact the employee lifecycle?

Effective recruitment sets the foundation for a positive employee lifecycle. It ensures that organizations attract and select candidates who align with their culture, values, and job requirements. By hiring the right people from the start, organizations can enhance employee engagement, retention, and overall satisfaction. Additionally, efficient recruitment processes streamline onboarding, leading to smoother transitions and quicker integration into the workforce.

How can organizations ensure a smooth transition between different stages of the employee lifecycle?

Organizations can ensure a smooth transition between different stages of the employee lifecycle by implementing clear communication channels and comprehensive transition plans. This includes providing adequate training and support during onboarding, performance management, and career progression. Additionally, fostering a supportive work environment and offering resources for personal and professional development can facilitate seamless transitions and promote employee engagement and retention.

How does the employee lifecycle differ for remote or distributed teams?

The employee lifecycle for remote or distributed teams differs in several key aspects compared to traditional in-person settings. Remote teams often require more robust communication channels and technology infrastructure to facilitate effective collaboration and onboarding processes. Additionally, remote employees may experience unique challenges related to work-life balance, isolation, and communication barriers, which organizations must address through tailored support mechanisms.

What are some key metrics for measuring the effectiveness of the employee lifecycle?

Key metrics for measuring the effectiveness of the employee lifecycle include recruitment metrics such as time-to-fill and quality of hire, which assess the efficiency and success of hiring processes. Additionally, retention and turnover rates provide insights into employee satisfaction and engagement throughout their tenure. Other vital metrics include performance ratings, employee engagement scores, and career progression rates, which evaluate employees' development.


Kailash Ganesh

Kailash Ganesh

Kailash is a Content Marketer with 5+ years of experience. He has written 200+ blogs on employee experience, company culture and is a huge employee engagement evangelist.