eNPS survey software for real employee sentiment

Measure employee loyalty, uncover sentiment gaps, and turn feedback into action with eNPS surveys.

  • Anonymous by default
  • WhatsApp · Slack · Text · QR
  • Manager-level insights

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Definition of eNPS survey

What is eNPS?

Employee Net Promoter Score (eNPS) is a workplace metric used to measure how likely employees are to recommend their organization as a place to work. It helps companies understand employee loyalty, satisfaction, and overall workplace sentiment through a simple survey question.

Employees rate their likelihood to recommend the organization on a scale from 0 to 10. Based on their responses, employees are categorized into three groups:

  • Promoters (9-10): Highly engaged employees who are likely to advocate for the organization
  • Passives (7-8): Generally satisfied employees who are neutral toward the organization
  • Detractors (0-6): Employees who may be dissatisfied or disengaged

A comprehensive eNPS survey software to enhance employee satisfaction and loyalty

Custom eNPS surveys for maximum efficiency

Send customized eNPS surveys to listen to add your own voice in the survey

Unveil the mystery key to a happy workplace through anonymous enps survey

  • Leverage the eNPS survey to ask open-ended questions to your employees to get the right response. Hear honest feedback from employees anonymously without feeling limited or constrained. Identify the detractors and resolve the concerns.

  • Get started with our well-researched employee survey templates for eNPS. Choose a template that fits your needs and measure employee satisfaction throughout an employee's lifecycle.

  • Make an eNPS survey as quick as a pulse. Ask an eNPS survey question in combination with our pulse survey to identify promoters and detractors quickly. Measure, solve, and analyze the results on a recurring basis for a high eNPS score.

eNPS surveys that are easy to understand and answer

Capture employee feedback from anywhere

Collecting employee responses has never been this easy! Tap into employee sentiments and concerns through eNPS surveys that capture more employee responses with the power of multi-channel integration.

Use the employee's favorite communication channels

  • Amplify employee response rates by reaching out to them through the right channel. Listen to employee feedback through WhatsApp, Slack, email, and even text messages. Send employees survey links and schedule reminders to nudge employees to participate.

  • Implement QR codes and kiosks to collect employee feedback for your eNPS surveys at the workplace. Get real-time updates and in-depth analytics in the form of reports and scores for easy consumption. Use this data to take the next step towards becoming a great workplace before it's too late.

Increase the eNPS survey participation rates using multi-channel integrations

Turn employees into ambassadors of your organization

Foster a culture that helps detractors become promoters. Maximize employee satisfaction and engagement by discovering the hidden drivers of engagement that are impacting your eNPS score, all using an eNPS solution that is personalized for you.

Accurate results to drive success and ROI

  • Get spot-on eNPS survey results based on the exact number of promoters and detractors. Retain your employees by identifying the low-performing drivers and take immediate action to resolve them and curb attrition.

  • Don't let poor leadership come in the way of creating a happy workplace. Leverage manager NPS(m-NPS) to know more about employees' feelings towards their managers. Identify the root of the problem and create an action plan to strengthen the employee-employer relationship

Overview of promoters and detractors based on the results of eNPS survey

Evaluate leadership efficiency and its impact

  • Go beyond the basic tracking of eNPS scores. Identify the impact of manager effectiveness and take necessary action using the gender filter in the mNPS to bring up low-performing managers and improve employee efficiency.

  • Understand employee satisfaction under individual managers by diving deep into the anonymous employee feedback in mNPS. Use the promotion filter to visualize disengagement trends and revamp the foundation of talent development.

  • Build stronger teams and develop high-performing managers using the data available from the mNPS survey. Leverage the employee engagement analytics and craft compelling success stories across departments and teams.

Understand the manager's contribution to eNPS score using manager dashboards

Carefully discover the emotional well-being of your workforce

Mitigate burnout and fatigue from the roots

  • Effortlessly organize employee engagement trends across teams and locations to gain valuable insights into stress and burnout levels across multiple parameters such as job tenure, manager, and hierarchy.

  • Gain a comprehensive understanding of your manager effectiveness through the manager dashboards with eNPS surveys. Promptly identify and address red flags that are draining your workforce for improved employee retention.

Split up of promoter and detractor using eNPS surveys

Succeed in creating a culture of inclusiveness, empowerment, and recognition

  • Choose specific business units in your organization and evaluate employee promotion levels across locations and managers to understand the level of job satisfaction and to identify areas of improvement.

  • Spot discrepancies in rewards and recognition to cultivate a greater sense of belonging among individual employees and foster a culture of inclusiveness and equity.

Focus on your organization's DEI effectiveness based on eNPS survey feedback

Transform detectors into promoters by boosting eNPS scores

Maximize the potential of your workforce with our collaborative approach to improving eNPS scores

  • Address concerns raised by low eNPS scores and resolve issues promptly by collaborating with managers to bolster employee engagement and satisfaction. Empower managers to identify weak areas to improve employee morale and productivity.

  • Get AI-suggested personalized action recommendations for individual managers based on their individual team's feedback. Analyze each manager's effectiveness and tailor recommendations to address the concerns of the detractors in the team, turning them into promoters of your organization.

  • Recognize and acknowledge employees for their contributions through proactive resolutions of their feedback for creating a transparent and accountable work culture.

Easily convert eNPS feedback received into relevant engagement actions

The eNPS scale

% Promoters% Detractors=eNPS
0-6Detractors
7-8Passives
9-10Promoters

Understand what your employees truly think with eNPS insights

G2 High Performer badge, Spring 2025

Verified by G2

The HR leader's choice for running eNPS at scale.

4.7 / 5 · High Performer · Spring 2025

Enterprise-grade trust

Your employees' feedback is protected by certifications you can audit

Independently verified controls for data privacy, security, and reliability - so HR, IT, and legal teams can deploy CultureMonkey without surprises.

  • SOC 2 Type IIAudited security, availability, and confidentiality controls
  • GDPR CompliantLawful processing, data subject rights, and EU data residency
  • ISO 27001Information security management system, certified end-to-end
  • Anonymous by defaultResponse thresholds and aggregation protect employee identity
Customer stories

What HR leaders love about CultureMonkey

Research-backed insights

Blending methodology with research-backed insights for real impact

After our merger, understanding our employees' perspectives was vital for us. CultureMonkey stood out by blending our engagement methodology with their research-backed questions, adding depth and relevance to our insights. Their support team was exceptional - always responsive and proactive, making our engagement efforts truly impactful.

Customer testimonial after merger

Beverly Wise

Chief Impact Officer

Beverly Wise company logo
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eNPS Survey Software FAQs

An eNPS (Employee Net Promoter Score) survey measures how likely employees are to recommend their organization as a place to work. Employees rate this on a scale from 0 to 10. Based on responses, employees are grouped as promoters, passives, or detractors to calculate the overall eNPS score and assess workplace loyalty.

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Turn eNPS feedback into better workplace decisions

Identify promoters, understand detractors, and improve employee experience - with the platform HR teams trust to run measurable engagement programs.

No commitment · 30-minute walkthrough · See real eNPS dashboards