eNPS survey software for real employee sentiment
Run eNPS surveys to measure employee loyalty, understand workplace sentiment, and identify what drives engagement. Turn employee responses into clear insights that help leaders improve culture and retention.
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What is eNPS?
What is eNPS?
Employee Net Promoter Score (eNPS) is a workplace metric used to measure how likely employees are to recommend their organization as a place to work. It helps companies understand employee loyalty, satisfaction, and overall workplace sentiment through a simple survey question.
Employees rate their likelihood to recommend the organization on a scale from 0 to 10. Based on their responses, employees are categorized into three groups:
- Promoters (9–10): Highly engaged employees who are likely to advocate for the organization
- Passives (7–8): Generally satisfied employees who are neutral toward the organization
- Detractors (0–6): Employees who may be dissatisfied or disengaged
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Testimonial
What our customers love about us
After our merger, understanding our employees' perspectives was vital for us. CultureMonkey stood out by blending our engagement methodology with their research-backed questions, adding depth and relevance to our insights. Their support team was exceptional—always responsive and proactive, making our engagement efforts truly impactful.
Beverly Wise
Chief Impact Officer
CultureMonkey made it easy to automate our employee engagement surveys while still giving us the flexibility to customize them. Their real-time data analysis, combined with insights from the People Science team, helped us uncover key focus areas, align our strategy with industry benchmarks, and strengthen our leadership development efforts.
Mollie Mock Kaufman
Director of Talent Development & Training
CultureMonkey's support during the launch of our first company engagement survey at Econofoods was phenomenal. With their omni-channel reminders through WhatsApp and Text messages, we reached nearly 80% participation. The user friendly platform, detailed reporting and live dashboard empowered us to develop actionable strategies.
Esther Geldenhuys
People Operations Executive
In just seven days, CultureMonkey designed and launched our survey to 2,000 employees across multiple geographies and in five languages. A feat that would normally take 45 days. When at Aujan Group, we asked CultureMonkey to support us with our annual employment engagement survey. We gave them an impossible task and they delivered.
Susan Gardner
CHRO
With CultureMonkey, capturing feedback worldwide became seamless and inclusive. QR codes, multilingual support, and open comment analysis helped our managers understand culture deeply and have more meaningful conversations, something that simply wasn’t possible before.
Heather Kane
Sr. Manager - Change & Engagement
eNPS Survey Software FAQs
An eNPS (Employee Net Promoter Score) survey measures how likely employees are to recommend their organization as a place to work. Employees rate this on a scale from 0 to 10. Based on responses, employees are grouped as promoters, passives, or detractors to calculate the overall eNPS score and assess workplace loyalty.
An eNPS survey asks employees how likely they are to recommend the company as a workplace. Responses are scored from 0 to 10 and categorized into promoters, passives, and detractors. Organizations use this data to calculate the eNPS score, understand employee sentiment, and identify areas that need improvement.
Companies calculate an eNPS score by subtracting the percentage of detractors from the percentage of promoters. Employees rate their likelihood to recommend the organization on a scale from 0 to 10. Scores of 9–10 are promoters, 7–8 are passives, and 0–6 are detractors. The final score ranges from -100 to +100.
A good eNPS score generally falls above 0, meaning there are more promoters than detractors. Scores above +20 are often considered strong, while scores above +50 indicate very high employee loyalty. However, benchmarks can vary depending on industry, company size, and organizational culture.
Organizations typically run eNPS surveys every quarter or twice a year to track employee sentiment consistently. Regular surveys help leaders monitor engagement trends, identify emerging concerns early, and evaluate whether workplace initiatives are improving employee experience and loyalty over time.
Most eNPS surveys are designed to be anonymous so employees can share honest feedback without fear of identification. Modern survey platforms protect anonymity through response thresholds, data aggregation, and privacy controls, ensuring organizations receive reliable insights while maintaining employee trust.
An eNPS survey usually includes one primary question: “How likely are you to recommend this organization as a place to work?” rated from 0 to 10. Many organizations add a follow-up question asking employees why they gave that score, helping leaders understand the reasons behind employee sentiment.
Companies can improve their eNPS score by analyzing employee feedback, identifying common concerns, and taking visible action to address them. Improving leadership communication, career growth opportunities, workplace culture, and manager effectiveness often helps increase employee loyalty and engagement over time.
