CultureMonkey is eNPS survey software that measures employee loyalty, uncovers sentiment gaps, and turns feedback into action. Rated 4.7/5 on G2.
Illustrative loyalty barometer: eNPS rises from plus 18 in Q1 to plus 47 in Q4 against an industry median of plus 21. Each quarter shows the promoter, passive, and detractor split.
Click any quarter. Sample data for illustration.
Employee Net Promoter Score (eNPS) is a workplace metric used to measure how likely employees are to recommend their organization as a place to work. It helps companies understand employee loyalty, satisfaction, and overall workplace sentiment through a simple survey question.
CultureMonkey is an eNPS survey software platform that runs that question at scale. It sends eNPS surveys over WhatsApp, Slack, email, text message, QR code and kiosk, keeps every response anonymous by default, calculates the promoter, passive and detractor split automatically, and adds manager NPS (m-NPS) so leaders can see which teams drive the score. CultureMonkey is SOC 2 Type II audited, ISO 27001 certified and GDPR compliant, and is rated 4.7/5 on G2 across 67 reviews.
Employees rate their likelihood to recommend the organization on a scale from 0 to 10. Based on their responses, employees are categorized into three groups:
The result always falls between −100 and +100, and what counts as a good number depends entirely on who you compare against. CultureMonkey publishes its own benchmarks from anonymized customer responses collected since 2021: in the Q2 2026 edition the median company scores +27, the top quartile starts at +44, and the spread runs from +56 in Energy to −24 in Education. Read the full score range breakdown, browse the benchmark tables by industry, size and region, or work out your own score in the eNPS calculator.
CultureMonkey is the only platform in this list that pairs eNPS with manager NPS and delivers surveys to frontline employees over WhatsApp, SMS, QR and kiosk.
| eNPS survey software | eNPS + manager NPS | Delivery channels | Anonymity | G2 rating | Pricing |
|---|---|---|---|---|---|
| CultureMonkeyBest for eNPS | Yes, eNPS plus m-NPS with per-manager dashboards | WhatsApp, Slack, Teams, email, SMS, QR, kiosk | Anonymous by default, configurable response thresholds | 4.7 / 5 | Contact sales |
| Culture Amp | eNPS included in engagement surveys, no dedicated m-NPS | Email, Slack, Teams | Anonymous with minimum group sizes | 4.5 / 5 | Contact sales |
| Workday Peakon | eNPS within continuous listening, no dedicated m-NPS | Email, Slack, Teams, Workday | Anonymous with confidentiality thresholds | 4.6 / 5 | Contact sales |
| Qualtrics XM | eNPS configurable, no dedicated m-NPS | Email, SMS, web link | Anonymous when configured | 4.4 / 5 | Contact sales |
| Officevibe (Workleap) | eNPS in pulse surveys, no m-NPS | Email, Slack, Teams | Anonymous pulse responses | 4.7 / 5 | $5 / user / month |
| 15Five | eNPS in pulse surveys, no m-NPS | Email, Slack | Anonymous pulse responses | 4.6 / 5 | $4 / user / month |
G2 ratings as of Q2 2026. Compiled by the CultureMonkey People Science team. See the full employee engagement survey software comparison.
The question is standard across the globe. The scale should be yours.
"How likely are you to recommend this organization as a place to work?" Run it on the classic 0 to 10 scale.
Build custom eNPS surveys around the drivers you want to test.
Prefer 1 to 5 or 1 to 7? Match your survey history and keep the trend comparable.
A number means nothing without a comparison.
A score above 0 means more promoters than detractors. Above +20 is strong; above +50 is excellent.
Compare against eNPS benchmarks across industries, survey over survey.
Robertshaw grew eNPS from 9.21 to 38.11 in three years; Bristlecone reached 59.76 at 87% participation.
Foster a culture that helps detractors become promoters.
See the exact promoter, passive, and detractor split, and the drivers behind it.
Collaborate with managers and take immediate action on low scores.
Get AI-suggested actions per team, tuned to what its detractors raised.
People leave managers. Manager NPS shows you where.
See how employees feel about their managers with manager NPS (mNPS).
Filter by team to surface disengagement trends early.
Coach the managers who need it, and strengthen the employee-manager relationship.
eNPS is a trend, not a one-off reading.
Schedule recurring eNPS once and let it run.
Ask it as a one-question pulse for a quick read.
Watch the score move quarter over quarter.
Table stakes, covered
30-minute walkthrough. No commitment.
Enterprise-grade trust
Independently verified controls for data privacy, security, and reliability - so HR, IT, and legal teams can deploy CultureMonkey without surprises.
We were surveying every twice a year and really not doing anything with it. Switching to CultureMonkey, now I can see engagement down to the manager level. A completely different world.
CultureMonkey's support during our first company engagement survey was phenomenal. With omni-channel reminders through WhatsApp and text, we reached nearly 80% participation.
CultureMonkey solves getting to a mostly frontline workforce in nine different languages. It makes it really easy, so we spend our time on the output that actually matters.
In just seven days, CultureMonkey designed and launched our survey to 2,000 employees across multiple geographies and in five languages. A feat that would normally take 45 days.
FAQ
An eNPS (Employee Net Promoter Score) survey measures how likely employees are to recommend their organization as a place to work. Employees rate this on a scale from 0 to 10. Based on responses, employees are grouped as promoters, passives, or detractors to calculate the overall eNPS score and assess workplace loyalty.
An eNPS survey asks employees how likely they are to recommend the company as a workplace. Responses are scored from 0 to 10 and categorized into promoters, passives, and detractors. Organizations use this data to calculate the eNPS score, understand employee sentiment, and identify areas that need improvement.
Companies calculate an eNPS score by subtracting the percentage of detractors from the percentage of promoters. Employees rate their likelihood to recommend the organization on a scale from 0 to 10. Scores of 9-10 are promoters, 7-8 are passives, and 0-6 are detractors. The final score ranges from -100 to +100. See how eNPS benchmarks compare across industries.
An eNPS survey usually includes one primary question: "How likely are you to recommend this organization as a place to work?" rated from 0 to 10. Many organizations add a follow-up question asking employees why they gave that score, helping leaders understand the reasons behind employee sentiment.
A score above 0 means more promoters than detractors. Above +20 is strong; above +50 is excellent. CultureMonkey customers have tracked real gains: Robertshaw grew eNPS from 9.21 to 38.11 (4x in 3 years), and Bristlecone reached 59.76 with 87% participation across 2,200+ employees.
Organizations typically run eNPS surveys every quarter or twice a year to track employee sentiment consistently. Regular surveys help leaders monitor engagement trends, identify emerging concerns early, and evaluate whether workplace initiatives are improving employee experience and loyalty over time.
Companies can improve their eNPS score by analyzing employee feedback, identifying common concerns, and taking visible action to address them. Improving leadership communication, career growth opportunities, workplace culture, and manager effectiveness often helps increase employee loyalty and engagement over time.
Most eNPS surveys are designed to be anonymous so employees can share honest feedback without fear of identification. Modern survey platforms protect anonymity through response thresholds, data aggregation, and privacy controls, ensuring organizations receive reliable insights while maintaining employee trust.
CultureMonkey is SOC 2 Type II audited, ISO 27001 certified, and GDPR compliant. Employee responses are anonymized through response thresholds and data aggregation. The platform supports EU data residency and provides full audit trails. HR, IT, and legal teams can deploy CultureMonkey without additional compliance review in most regulated industries. Learn more about our research methodology.
CultureMonkey delivers eNPS surveys through WhatsApp, Slack, email, text messages, and kiosk devices. Each channel targets a different workforce segment: Slack and email for desk workers, WhatsApp and text messages for mobile-first teams, and kiosks for frontline and on-site employees. This multi-channel approach reduces friction and increases participation.
CultureMonkey focuses on eNPS with multi-channel delivery, manager-level dashboards, and AI-driven action plans. Unlike generic employee survey tools, it includes mNPS for manager effectiveness and anonymous feedback by default. See a detailed comparison of employee engagement survey software to evaluate features, pricing, and integrations across leading vendors.
CultureMonkey offers custom pricing based on organization size and feature requirements. There is no public per-seat price; teams typically start with a guided demo to scope their needs. The platform includes onboarding support, survey design assistance, and ongoing People Science advisory at no extra cost within the subscription.
CultureMonkey integrates with HRIS platforms, SSO providers, Slack, Microsoft Teams, WhatsApp Business API, and email systems for automated survey delivery. Employee data syncs from your HRIS so surveys target the right audience by department, location, or manager. See all integrations.
Most organizations launch their first eNPS survey within five weeks of onboarding. Aujan Group launched surveys to 2,000 employees across five languages in seven days. CultureMonkey provides a dedicated onboarding specialist, pre-built survey templates, and HRIS sync to accelerate setup without IT dependencies.
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